March 2016 Verbal Judo Tactical Communications

March 2016 Verbal Judo Tactical Communications

Learning the Art and Science of Communications

March 7, 2016 By Condor’s Team

Condor Security Staff who participated in the March 2016 Verbal Judo course did excellent work in absorbing new concepts and refining their skills in the art and science of effective and tactical communications.  Security guards and concierge personnel who invest the time and effort to learn this valuable skill see the return on their investment via a more positive work environment and increased respect and appreciation from the persons they protect

The Essence of Verbal Judo

Learning Verbal Judo requires a student to engage in honest self-reflection. Looking at one’s successes and failures in dealing with people brings awareness to what works and what doesn’t. The concepts and techniques that Verbal Judo provides are based on a common sense approach to relationships between people. Certain principles are emphasized and explained, such as ethical conduct and empathy, and specific techniques are taught which maximize ones potential to persuade others to listen and consider ones point of view. The intention of Verbal Judo is to generate voluntary cooperation from others in order to ensure a more peaceful environment and prevent breaches of law. Techniques such as the Tactical 8 Step and the 5 Step Hard Style are taught which provide a formal framework for communicating with others, and techniques such as paraphrasing and summarizing are taught for those situations where communication can expand in many directions and be more of a back and forth conversation.

Learning Verbal Judo requires a student to engage in honest self-reflection. Looking at one’s successes and failures in dealing with people brings awareness to what works and what doesn’t. The concepts and techniques that Verbal Judo provides are based on a common sense approach to relationships between people. Certain principles are emphasized and explained, such as ethical conduct and empathy, and specific techniques are taught which maximize ones potential to persuade others to listen and consider ones point of view. The intention of Verbal Judo is to generate voluntary cooperation from others in order to ensure a more peaceful environment and prevent breaches of law. Techniques such as the Tactical 8 Step and the 5 Step Hard Style are taught which provide a formal framework for communicating with others, and techniques such as paraphrasing and summarizing are taught for those situations where communication can expand in many directions and be more of a back and forth conversation.

How to Improve Communication Skills

Students are taken through experiences and practical drills which continually build upon each other in complexity and difficulty.  A high number of drills are conducted in the Verbal Judo course, as it is a skill which is learned through practice much more than theory.  At the end of the course, students have a few new tools available and have sharpened existing ones.  Students leave the course feeling more confidence in their ability to solve problems and resolve conflict through their communication skills.  For newcomers to Canada, Verbal Judo provides a great setting in which learners can practice and grow their communication skills in an environment where it is impossible to be embarrassed and where all students assist in the learning process by providing their own personal feedback to each other at the end of virtually every drill.

Verbal Judo for Security Guards and Law Enforcement Personnel

Whether you have a security job in Toronto or a security career in Ontario or a law enforcement position which requires you to work across Canada and even internationally, Verbal Judo is a skill which is equally important, if not more so, than any other training you will undergo.  Verbal Judo keeps you safe and increases your professionalism by enabling you to solve problems using simply and only your mind and your mouth.

 

Best Security Certifications

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Best Security Certifications: How to Improve your Professional Career with Security Training

APRIL 23, 2014 BY ROB BAYLEY, PSP, TRAINING MANAGER AT CONDOR SECURITY INC., TORONTO, ONTARIO, CANADA

 

As the security industry continues to grow, Security Training and Security Certifications are becoming a popular topic of discussion among both Security Guards, Security Managers, and clients of security personnel and concierge services companies.

Are certifications in security training worth it, and if so, what professional benefits do they provide?

In this article, we’ll look at the professional certifications available for Security Guards and Concierge Personnel (Concierge is the term for security guards and customer service agents in condominiums) and their professional benefits.  We’ll also look at the large variety of security training programs on the market and their benefits for security novices.

Are you completely new to Security?  The security industry is constantly changing, but most of the fundamentals have remained the same for years.  Condor’s training programs address these fundamentals and much more, offering a practical hands-on approach to learning.

 

Why most Security Certifications aren’t worth it

Since April 2010, a variety of changes have occurred in the Security community in order to minimize liability and to crack down on obvious exploits. The well-known Patrick Shand incident resulted in a ripple effect which changed the Ontario security field.  Two security guards and a loss prevention agent used what was eventually considered excessive force to arrest Shand for shoplifting.  Use of force, positional asphyxia, and excited delirium became key topics which the government focused on at the time.  Since this incident, the security industry in Ontario welcomed a number of new regulations, including a mandatory 40 hour security training program.  This security training program is now required and mandatory for anyone who would like to work in the security profession at both the private and corporate level, including:

  • Security guards
  • Concierge personnel (condominium security)
  • Bouncers
  • Bodyguards
  • Executive protection agents
  • Armed security & money transfer personnel

Despite this, most of the Security certifications offered by security companies, security training organizations, and private colleges still teach the fundamentals of Security from a basic perspective.  Much of the material they teach is geared towards helping individuals to pass the government regulated exam which is a requirement towards achieving a security licence in Ontario.

Beyond this, the value of professional Security certifications is debatable. Security divisions in the majority of corporations generally value results, hands-on experience, key skill sets, and practical knowledge much more than certifications and educational background.

Instead of working to attain a variety of Security certifications, it’s a far better idea to take specific courses that help you truly learn Security.  Condor Security’s training courses are a great start for a career in the Security industry and provide amazing opportunities to gain a wider perspective on the Security industry as a whole.

There is no official Government Security training certification for the Private Security Industry

Although the Government does regulate best practices and sets out a curriculum with requirements for the mandatory 40 hour security training program, it doesn’t offer any certificate or professional designation for Security Trainers.  In fact, the Government offers very little in the way of recognizing individuals as qualified to be trainers of Security Guards.

Has any Security Training Provider ever told you they’re Government Certified?  If so, they’re either not telling the truth, or they’re referring to a certification offered by the Government that doesn’t have anything to do with the quality of security training.

Have you been approached by anyone that claims to be certified in Security by the Government?  If so, ask to see their certification.  They may actually have a Security Licence or a certification of participation in a related course, such as the Canadian General Standards Board’s curriculum for security training, but – while useful – aren’t considered professional certifications in Security.

 

The Ontario Government does not offer online security training

Although the government doesn’t offer any online security training programs, it does provide a list of entities which are approved to provide security training.

This list of entities includes security companies, security training businesses, colleges, and other organizations.  Many of these entities provide in class training and a growing number are offering online training options.  Those looking to enter the security field must make a decision on cost vs benefit when considering which training provider to choose, and how much the training will apply on the job vs the government security exam.

Becoming government licenced is necessary for Security Guards, and therefore many security training providers devote the 40 hour security training course to act as a recruitment tool and to help individuals pass the government security exam.

If you are seeking to gain professional skills and knowledge which will assist with on-the-job situations, such as fire alarms, medical emergencies, positive relationship building skills, tactical communication skills, etc., then it would be worth considering to either use the quickest, cheapest option to complete the training or seek out quality in-class training for a reasonable price.

 

The benefits of becoming ASIS Certified

While the ASIS Certification programs aren’t directly related to the work of a Security Guard, the benefits offered by ASIS Certifications and ASIS Membership can be quite beneficial.

Being an ASIS Member shows that you follow the Security industry’s best practices and care about being involved in your chosen profession.

This makes you more trustworthy, making it more likely that companies will select you for available positions.  It also indicates a knowledge and understanding of the importance of professional development – an important quality and characteristic necessary to advance in Security.

Finally, becoming ASIS Certified allows you to be designated as a professional.  The ASIS PSP certification, PSP referring to Physical Security Professional, requires an individual to pass a challenging and difficult examination with an additional requirement for experience in the security industry.  The result is a Board Certified recognition of one’s knowledge and skills.

ASIS also allows you to list yourself in their index of certified individuals around the world.  This can be a useful source of networking.  It can result in receiving job offers and finding good leads for available, but more competitive and more rewarding positions.

Becoming a Security Professional

With the ASIS certifications, backed by well-rounded practical knowledge and skills in Security, and with great networking skills, you’ll be able to become a marketable Security professional within both your company’s framework and as an independent consultant.

Since the Security industry is constantly changing, the importance of certifications is far less than the importance of staying up to date with trends and tactics.  Regardless, having professional certifications can give you an advantage when marketing your services to clients and potential employers.

Would you like to start a career in Security?  Condor Security offers employment in an enthusiastic, team-based environment.  Managers, supervisors, and senior staff provide guidance and training to new team members to speed up and support professional development.  Condor’s learning culture, security training programs, and high expectations on performance creates the foundation for continual improvement, responsible work methods, and a respectful attitude for colleagues.  These, combined with the right attitude and level of perseverance, will help you excel in the highly competitive and challenging Security industry.

Level 3 April 2014 Update

April 15, 2014 By Condor’s Team

All participants demonstrated excellent effort, determination, perseverance, teamwork, and confidence in the recent Level 3 course over the April 5th and 6th weekend.  There were many memorable experiences, and we would like to share some of them with you in the pictures below.

Condor’s management was impressed by the entire Level 3 team, and is looking forward to seeing the impact of the new Level 3 team’s perspective and skills on the work environment and all Condor Staff.

NEW COURSE: FireSafe

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December 13, 2013 By Condor’s Team

Condor Security is proud to present its newest course on the role of private security personnel in first response to fire related emergencies.

Condor Security will utilize the experience of Mike Cadote, Master Training Facilitator with the Ontario Fire Marshal’s Office and active Fire Captain.  As head instructor of the FireSafe course, Mr. Cadote will bring his passion for fire safety and light, humourous personality to make the course an unforgettable experience.

FireSafe is a unique training experience which will take participants on a journey through topics such as:

  • the expectations of security staff by fire services
  • fire services operations
  • how to extinguish a live fire (participants will have the opportunity to put out a fire)
  • building logistics related to emergency response
  • mechanical systems and functions
  • performing practice fire drills under the supervision of active fire fighters

For more information, see the information below and send any questions to [email protected]