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To whom it may concern,

I am attaching my resume since interested in applying for the position of Concierge.

I am originally from Italy, currently working in London (UK) as a Hotel Reception Shift Leader, with various experiences in customer service.

I possess excellent abilities to adapt myself to multicultural environments, acquired through my work and study background (particularly my experience in hotels, a volunteering period in Ireland and an academic semester spent in Spain). I am fluent in English and Spanish.

My great communication and listening skills, as well as my empathic personality, also make me a great candidate for this position: I like to make my customers feel welcome, to find the best solutions for them by always listening to their points of view (especially when receiving comments or complaints).

I have repeatedly demonstrated my ability to remain calm and organised under pressure, such as during busy shifts or complaint handlings. I am also a great team player, flexible, able to listen and give advice to my colleagues, and capable of motivating my team during difficult situations.

Please feel free to contact me for any further information or if you would like to set up an interview.

Best regards,
Emanuela Perillo

Thank you in advance for taking your valuable time to review my attached resume.
I have a number of years dealing with security related issues, including employee relations, customer service related questions, service providers required for business, including maintenance, parking issues and property related violations in a personable and professional manner. I have managed issues with respect to emergency situations with flooding, fire and general malfunction of building systems. I have experience in dealing with all emergency personnel relating to such circumstances.
In addition to the above, I am reliable, personable and dependable to all tenants, visitors and staff to make a work environment safe and free from violations.
I look forward to hearing from you with respect to any positions you have available.
Yours truly,
Ray Robertson

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