Verbal Judo is a highly effective communication system originally developed for police officers to peacefully de-escalate situations and resolve conflicts through empathy and subtle communications tactics. Condor Security has adapted the system for the private security field, in which communication skills are key to resolving situations quickly and to establishing strong client relations. This course is available internally, only to employees of Condor Security.
Created by the late Dr. George Thompson, a former police officer with a Ph.D. in English Rhetoric and Persuasion, Verbal Judo has become part of the mandatory training curriculum for many police departments across North America and is spreading around the world. Condor Security is the first security company in Canada with the ability to instruct and certify its staff in the Verbal Judo system. Effective and tactical communications training is useful in a wide variety of situations, from noise complaints to parking enforcement to simply welcoming people onto the property.
Effective and Tactical
The Verbal Judo system builds one’s ability to maintain a respected position in the work environment through communication and conflict resolution with individuals from various backgrounds, cultures and languages. Upon successful completion of this course, the participant will receive a certificate of achievement and will be certified in Condor’s Verbal Judo 1 Training Course.
Since its implementation, Condor’s staff have benefited in numerous ways, including:
- Increased safety and professionalism
- Improved morale and reduced on-the-job stress
- Enhanced co-operation from clients & public when enforcing policies / procedures
Reduced liability due to a methodical, empathetic approach to working with people
- traits of a professional
- communications theory
- the Art of Representation
- the Art of Mediation
- the four appeals
- the Tactical 8 Step
- the 5 Step Hard Style
- practical drills and scenarios
- field-based examination
- Mike Y– Condor Employee