Condor Security Guard Prudencio Agdan Honoured for Preventing Fatal Disaster

Condor Security is extremely proud to recognize the quick-thinking heroism and professionalism displayed by our valued employee, Senior Security Guard Prudencio Agdan.

On the cold winter afternoon of December 9th, 2020, Prudencio demonstrated tremendous bravery and grace under pressure by reacting quickly and decisively to ensure the safety of two students and a parent at a crosswalk just outside of the grounds of the school at which he worked.

When a car ran a red light at the crosswalk, Prudencio reacted quickly, preventing a potentially fatal situation by keeping the pedestrians from walking into the path of the oncoming vehicle.

The incident took place just after classes let out in the late afternoon, as the students were heading home from school.

“He saved [two children] and parent as they were crossing and a car ran through the red light, narrowly striking them as they were crossing. Luckily, he held the kids back,” described a witness to the event.

Prudencio has been recognized by the Canadian Security Lifesaver Association for Unwavering Heroism in his line of duty for actions during this frightening incident. The Canadian Security Lifesaver Association is a non-profit organization devoted to recognizing and awarding efforts made by the 140,000 licenced Canadian security guards that rise above and beyond the call of duty.

“Prudencio has been a dedicated, high-performing Condor employee for nearly a decade and we couldn’t be happier to celebrate his brave conduct,” says Benjamin Tabesh, CEO of Condor Security. “We are very grateful that his swift actions prevented a heartbreaking tragedy and applaud his recognition by the Canadian Security Lifesaver Association.”

Prudencio has been with Condor Security since May, 2012. Condor offers quality security training and takes pride in rigorously preparing our security guards to respond in stressful situations.

Do you want to be a Security Guard in the Toronto area and need your Security License? Getting a Security Guard License in the province of Ontario requires an applicant to complete a few steps, explained in this guide, How to Become a Security Guard.

Free Security Training

Condor Security provides free security guard license training.  Condor can help you attain your security guard license training at no cost, provided that you qualify for an available position with Condor Security and receive a conditional offer of employment.  To apply for a Security guard or Concierge position at Condor, click on this link to visit the Career Section.

Applicants do need to complete the CPR and first aid training requirement at their own expense.  It’s recommended to complete this training from a reputable first aid training organization such as Toronto Paramedic Services, Red Cross, or St. Johns Ambulance.  Applicants would also need to pass the security license exam administered by the Ontario government and as well, apply for and successfully pass the security license application process required by the government.  The 40 hour mandated security training requirement is provided at completely at no cost by Condor Security.

Free Training?  What’s the catch?

The only catch to receiving free security guard training from Condor is that there must be a strong match between an open position and an applicant’s skills, experience, abilities and other requirements to be offered employment.  If there is no match, then the company will not offer the applicant a position, and as such that applicant will not receive the free security guard training benefit.  It is important to note that Condor does require all of its Security Guard Personnel to have a valid Ontario Security Guard Licence prior to assigning them to work.  Working as a Security Guard without a license is not permitted, and Condor is fully in compliance with all local laws, acts, and regulations. 

Does Condor’s Free Security Training meet all government requirements?

Yes, Condor’s security training is done through a combination of instructor-led and in-class training together with online self-directed training.  Condor’s instructors even guide and help new hires through the steps required to attain the security license and provide support every step of the way.

What should I do first? Apply for security jobs, or get my Security License?

It can be a long and frustrating experience to go through the entire process of obtaining a security guard license (which can take 4 weeks or more), only to then go job seeking, which might take a few weeks or months. The emotional stress you will need to endure can be reduced and even eliminated by securing a job first. Especially if this position is at a company with which you share values.

If you need a job quickly, this 4 week average process can be difficult to manage.  However, if you apply for a security job first, and get the position (conditional upon attaining a security license) then you feel much more relaxed, stress-free, confident, and motivated. 

Condor’s staff will be pleased to assist new hires by providing extra support with passing the government-issued security exam, or by helping with the licence application process or guarantor form. 

Can I apply for a position at Condor without a security license?

Yes! Condor is always looking for motivated, enthusiastic to learn new skills, with goals that align with the security guard or condominium concierge fields.

What kind of culture and work environment does Condor Security offer?

Condor is a leading and innovative security provider in the greater Toronto area which believes strongly in the value of its team. Established in 2001, Condor has developed industry-leading training programs and built trademarked and field-tested systems in customer service and conflict management.  Condor is a security company well-established as an excellent place to advance and develop both professionally and personally.  Condor is continually improving, and individuals with shared values will have many opportunities to thrive and advance.

Security Training Programs

What is Condor Security?

Condor Security is a private security company that deals with hiring, training, and supporting security guards and condominium concierge personnel. Our security teams are responsible for the protection and supervision of multiple commercial, residential, institutional, and other types of properties and communities. Not only do we offer the services of trained guards, but we also offer security audits, custom security system development, and the installation of security monitors and other products.

Our trained guards are able to progress through a planned development regime designed to ensure each guard can provide exceptional security services and provide a structure for clear professional development. Here is a breakdown of the standard training program we offer for all Condor’s Staff:

1) Level 1 Security Training

Level 1 Security Training with Condor provides basic training based on what we, as security employers, look for when hiring. This ensures that you will receive effective, practical training that will translate to on-the-job preparedness. Our Level 1 training requires that you have successfully passed a resume screening and interview process, and hold a valid Ontario Security License and have completed the 40-hour security license program. Qualified candidates will learn basic security skills including effective communication with clients and residents and basic emergency response approaches. You will also gain an understanding of patrols and access control to help you manage security systems already in place in residential and commercial properties. From fire response, bomb threats, and medical emergencies to spotting suspicious individuals and vehicles, you will gain a basic understanding of the fundamental skills of private security. Candidates must receive a score of 70% or higher on the written test for each level of training to be considered for employment with Condor

2) First-Aid & CPR

Beyond the basic emergency response skills learned in Level 1, we also offer streamlined First-Aid and CPR training programs that will ensure you are capable of handling emergency situations with tact. Our course teaches a practical approach to first-aid and CPR, and you will receive a certificate of achievement certified by Toronto EMS Safe City. After completing this course, you will be able to confidently administer CPR and basic first-aid while at home or in the workplace. From breathing emergencies and choking to bone breaks and emergency scene management, this course will ensure you are prepared for real-world emergencies. This course is open to current staff and their family members & friends who are taking the initiative to get themselves trained and qualified for increased responsibility. This standard first-aid course also serves as a prerequisite for our Level 2 security training program.

3) Level 2 Security Training

Our Level 2 security training program is only available for Condor’s Staff who have completed Level 1 and First-Aid and CPR training. This course covers a variety of advanced skills for security staff, including emergency response, physical security and self-defence, threat and risk assessment, and local laws surrounding private security in Ontario. This intermediate training course is designed for qualified staff who have at least three months of work experience and a record of good performance. This course is ideal for those who want to progress within Condor and gain transferable skills and knowledge of the security and law enforcement fields. Upon completion of Level 2 training, you will be certified as a Condor Level 2 Guard.

4) Verbal Judo

Verbal Judo refers to a system of communication strategies and techniques designed for police officers and other law enforcement personnel to de-escalate volatile situations and conflicts. Through the use of empathy and other communication tactics, our Verbal Judo course will teach you how to effectively communicate with potentially dangerous individuals in order to see a peaceful resolution to any conflict. Positive communication skills are at the forefront of this program, helping you to develop an understanding of how to control conflict situations and use a tactical approach to disarming potential threats. This course has become a staple for police officers in Canada, proving its success in training officers to de-escalate dangerous situations. From dealing with hostile individuals to simply greeting people who enter the property, Verbal Judo uses field-based drills and exams to give you a wealth of practical skills that will improve how you communicate with clients, residents, and potential threats. Upon completion of this course, you will receive a certificate of achievement for Verbal Judo.

5) Level 3 Security Training

Level 3 security training builds on the foundation of knowledge you have developed in the previous courses, and it is only available for those who have completed both Level 2 and our Verbal Judo courses. Level 3 is much more physically and mentally strenuous, as it focuses on the practical application of unarmed defence tactics, handcuffing, conducting arrests, and use-of-force laws in Ontario. From self-defence drills to physical exercises designed to program self-defence tactics into your muscle memory, you will learn how to effectively defend yourself and others from harm. To take this course, you must complete the prerequisites as well as a skill test, interview with management, and standardized physical evaluation.

6) Tactical Awareness & Use of Force

We also offer three additional specialized courses for those looking to hone their skills. The first course involves ASP Use of Force training, which will help you build on your self-defence skills to protect yourself against hostile individuals. This course focuses on the fundamentals of Use of Force theory, while also expanding on your physical training to include how to defend yourself with a baton. Instructors guide you through a series of custom drills and exercises to ensure you remain in shape and prepared for physical altercations, if necessary. Our second specialized course – Tactical Awareness – teaches you to be aware of your surroundings and details how to conduct yourself in the event of a threatening situation. Tactical awareness training will help you notice threat cues and other signs of aggression from potential threats, allowing you to be better prepared for any hostile situation.

7) FireSafe

Our FireSafe training program provides participants with the knowledge necessary to respond to and prevent fire emergencies. This course is suited for Property Managers, Law Enforcement Officers, and Supervisors. Active Fire Fighter Instructors guide you through the basics of fire prevention and protection, the Ontario Fire Code, and how to be a valuable asset in keeping people safe. Participants receive practical hands-on training and experience real-life scenarios, including fire drills under the supervision of a Fire Captain.

These courses are only available for Condor staff who have proven themselves to be effective, responsible security guards.

For more information about our security services or to get a quote for a security audit of your property, call one of our trained security professionals at our 24-hour hotline at 416-410-4035 or explore our website.

Learning the Art and Science of Communications

March 7, 2016 By Condor’s Team

Condor Security Staff who participated in the March 2016 Verbal Judo course did excellent work in absorbing new concepts and refining their skills in the art and science of effective and tactical communications.  Security guards and concierge personnel who invest the time and effort to learn this valuable skill see the return on their investment via a more positive work environment and increased respect and appreciation from the persons they protect

The Essence of Verbal Judo

Learning Verbal Judo requires a student to engage in honest self-reflection. Looking at one’s successes and failures in dealing with people brings awareness to what works and what doesn’t. The concepts and techniques that Verbal Judo provides are based on a common sense approach to relationships between people. Certain principles are emphasized and explained, such as ethical conduct and empathy, and specific techniques are taught which maximize ones potential to persuade others to listen and consider ones point of view. The intention of Verbal Judo is to generate voluntary cooperation from others in order to ensure a more peaceful environment and prevent breaches of law. Techniques such as the Tactical 8 Step and the 5 Step Hard Style are taught which provide a formal framework for communicating with others, and techniques such as paraphrasing and summarizing are taught for those situations where communication can expand in many directions and be more of a back and forth conversation.

Learning Verbal Judo requires a student to engage in honest self-reflection. Looking at one’s successes and failures in dealing with people brings awareness to what works and what doesn’t. The concepts and techniques that Verbal Judo provides are based on a common sense approach to relationships between people. Certain principles are emphasized and explained, such as ethical conduct and empathy, and specific techniques are taught which maximize ones potential to persuade others to listen and consider ones point of view. The intention of Verbal Judo is to generate voluntary cooperation from others in order to ensure a more peaceful environment and prevent breaches of law. Techniques such as the Tactical 8 Step and the 5 Step Hard Style are taught which provide a formal framework for communicating with others, and techniques such as paraphrasing and summarizing are taught for those situations where communication can expand in many directions and be more of a back and forth conversation.

How to Improve Communication Skills

Students are taken through experiences and practical drills which continually build upon each other in complexity and difficulty.  A high number of drills are conducted in the Verbal Judo course, as it is a skill which is learned through practice much more than theory.  At the end of the course, students have a few new tools available and have sharpened existing ones.  Students leave the course feeling more confidence in their ability to solve problems and resolve conflict through their communication skills.  For newcomers to Canada, Verbal Judo provides a great setting in which learners can practice and grow their communication skills in an environment where it is impossible to be embarrassed and where all students assist in the learning process by providing their own personal feedback to each other at the end of virtually every drill.

Verbal Judo for Security Guards and Law Enforcement Personnel

Whether you have a security job in Toronto or a security career in Ontario or a law enforcement position which requires you to work across Canada and even internationally, Verbal Judo is a skill which is equally important, if not more so, than any other training you will undergo.  Verbal Judo keeps you safe and increases your professionalism by enabling you to solve problems using simply and only your mind and your mouth.


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Best Security Certifications: How to Improve your Professional Career with Security Training


As the security industry continues to grow, Security Training and Security Certifications are becoming a popular topic of discussion among both Security Guards, Security Managers, and clients of security personnel and concierge services companies.

Are certifications in security training worth it, and if so, what professional benefits do they provide?

In this article, we’ll look at the professional certifications available for Security Guards and Concierge Personnel (Concierge is the term for security guards and customer service agents in condominiums) and their professional benefits.  We’ll also look at the large variety of security training programs on the market and their benefits for security novices.

Are you completely new to Security?  The security industry is constantly changing, but most of the fundamentals have remained the same for years.  Condor’s training programs address these fundamentals and much more, offering a practical hands-on approach to learning.

Why most Security Certifications aren’t worth it

Since April 2010, a variety of changes have occurred in the Security community in order to minimize liability and to crack down on obvious exploits. The well-known Patrick Shand incident resulted in a ripple effect which changed the Ontario security field.  Two security guards and a loss prevention agent used what was eventually considered excessive force to arrest Shand for shoplifting.  Use of force, positional asphyxia, and excited delirium became key topics which the government focused on at the time.  Since this incident, the security industry in Ontario welcomed a number of new regulations, including a mandatory 40 hour security training program.  This security training program is now required and mandatory for anyone who would like to work in the security profession at both the private and corporate level, including:

  • Security guards
  • Concierge personnel (condominium security)
  • Bouncers
  • Bodyguards
  • Executive protection agents
  • Armed security & money transfer personnel

Click Here To Learn More About The Training

Despite this, most of the Security certifications offered by security companies, security training organizations, and private colleges still teach the fundamentals of Security from a basic perspective.  Much of the material they teach is geared towards helping individuals to pass the government regulated exam which is a requirement towards achieving a security licence in Ontario.

Beyond this, the value of professional Security certifications is debatable. Security divisions in the majority of corporations generally value results, hands-on experience, key skill sets, and practical knowledge much more than certifications and educational background.

Instead of working to attain a variety of Security certifications, it’s a far better idea to take specific courses that help you truly learn Security.  Condor Security’s training courses are a great start for a career in the Security industry and provide amazing opportunities to gain a wider perspective on the Security industry as a whole.

There is no official Government Security training certification for the Private Security Industry

Although the Government does regulate best practices and sets out a curriculum with requirements for the mandatory 40 hour security training program, it doesn’t offer any certificate or professional designation for Security Trainers.  In fact, the Government offers very little in the way of recognizing individuals as qualified to be trainers of Security Guards.

Has any Security Training Provider ever told you they’re Government Certified?  If so, they’re either not telling the truth, or they’re referring to a certification offered by the Government that doesn’t have anything to do with the quality of security training.

Have you been approached by anyone that claims to be certified in Security by the Government?  If so, ask to see their certification.  They may actually have a Security Licence or a certification of participation in a related course, such as the Canadian General Standards Board’s curriculum for security training, but – while useful – aren’t considered professional certifications in Security.

The Ontario Government does not offer online security training

Although the government doesn’t offer any online security training programs, it does provide a list of entities which are approved to provide security training.

This list of entities includes security companies, security training businesses, colleges, and other organizations.  Many of these entities provide in class training and a growing number are offering online training options.  Those looking to enter the security field must make a decision on cost vs benefit when considering which training provider to choose, and how much the training will apply on the job vs the government security exam.

Becoming government licenced is necessary for Security Guards, and therefore many security training providers devote the 40 hour security training course to act as a recruitment tool and to help individuals pass the government security exam.

If you are seeking to gain professional skills and knowledge which will assist with on-the-job situations, such as fire alarms, medical emergencies, positive relationship building skills, tactical communication skills, etc., then it would be worth considering to either use the quickest, cheapest option to complete the training or seek out quality in-class training for a reasonable price.

The benefits of becoming ASIS Certified

While the ASIS Certification programs aren’t directly related to the work of a Security Guard, the benefits offered by ASIS Certifications and ASIS Membership can be quite beneficial.

Being an ASIS Member shows that you follow the Security industry’s best practices and care about being involved in your chosen profession.

This makes you more trustworthy, making it more likely that companies will select you for available positions.  It also indicates a knowledge and understanding of the importance of professional development – an important quality and characteristic necessary to advance in Security.

Finally, becoming ASIS Certified allows you to be designated as a professional.  The ASIS PSP certification, PSP referring to Physical Security Professional, requires an individual to pass a challenging and difficult examination with an additional requirement for experience in the security industry.  The result is a Board Certified recognition of one’s knowledge and skills.

ASIS also allows you to list yourself in their index of certified individuals around the world.  This can be a useful source of networking.  It can result in receiving job offers and finding good leads for available, but more competitive and more rewarding positions.

Becoming a Security Professional

With the ASIS certifications, backed by well-rounded practical knowledge and skills in Security, and with great networking skills, you’ll be able to become a marketable Security professional within both your company’s framework and as an independent consultant.

Since the Security industry is constantly changing, the importance of certifications is far less than the importance of staying up to date with trends and tactics.  Regardless, having professional certifications can give you an advantage when marketing your services to clients and potential employers.

Would you like to start a career in Security?  Condor Security offers employment in an enthusiastic, team-based environment.  Managers, supervisors, and senior staff provide guidance and training to new team members to speed up and support professional development.  Condor’s learning culture, security training programs, and high expectations on performance creates the foundation for continual improvement, responsible work methods, and a respectful attitude for colleagues.  These, combined with the right attitude and level of perseverance, will help you excel in the highly competitive and challenging Security industry.

April 15, 2014 By Condor’s Team

All participants demonstrated excellent effort, determination, perseverance, teamwork, and confidence in the recent Level 3 course over the April 5th and 6th weekend.  There were many memorable experiences, and we would like to share some of them with you in the pictures below.

Condor’s management was impressed by the entire Level 3 team, and is looking forward to seeing the impact of the new Level 3 team’s perspective and skills on the work environment and all Condor Staff.

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December 13, 2013 By Condor’s Team

Condor Security is proud to present its newest course on the role of private security personnel in first response to fire related emergencies.

Condor Security will utilize the experience of Mike Cadote, Master Training Facilitator with the Ontario Fire Marshal’s Office and active Fire Captain.  As head instructor of the FireSafe course, Mr. Cadote will bring his passion for fire safety and light, humourous personality to make the course an unforgettable experience.

FireSafe is a unique training experience which will take participants on a journey through topics such as:

  • the expectations of security staff by fire services
  • fire services operations
  • how to extinguish a live fire (participants will have the opportunity to put out a fire)
  • building logistics related to emergency response
  • mechanical systems and functions
  • performing practice fire drills under the supervision of active fire fighters

For more information, see the information below and send any questions to [email protected]